Shipping policy

Drogo House Shipping Policy

Roasted to Order. Prepared with Intention.

At Drogo House, freshness is part of the craft.

Our coffee is not roasted in advance and stored on a warehouse shelf waiting for an order. Each coffee order is prepared after it is received, with labels printed on demand and coffee small-batch roasted throughout the week in Southern California.

This process takes a little more time, but it allows your coffee to arrive at the beginning of its ideal resting and drinking window.

Order Preparation

Please allow 3–5 business days for your order to be prepared before shipment.

During holidays, promotional periods, or unusually high order volume, preparation may take longer.

Business days do not include weekends or major holidays.

Once your order has been prepared and transferred to the carrier, you will receive tracking information.

Shipping & Delivery

Drogo House currently ships within the United States.

Orders are shipped using USPS or UPS, with the carrier and service selected according to the size and destination of the shipment.

After carrier pickup, domestic delivery generally takes an additional 2–5 business days, depending on destination and carrier conditions.

Most orders therefore arrive approximately 5–10 business days after the order is placed, although actual delivery times may vary.

Tracking may temporarily display “Pre-Shipment” after a shipping label has been created and before the carrier completes its first physical scan. This does not necessarily indicate a delay.

Expedited Shipping

Because our coffee is roasted to order, expedited shipping does not eliminate the preparation and roasting period that occurs before an order leaves the roastery.

For this reason, we do not currently offer expedited shipping.

No Drogo House coffee is roasted before your order is received. Freshness begins with the order.

Multiple Items

Orders containing multiple products may occasionally arrive in separate shipments depending on the products ordered and where they are fulfilled.

If your order is divided into multiple shipments, tracking information may be provided separately for each shipment.

Questions About Your Order

If you have questions regarding an order or believe there may be an issue with your shipment, please contact us at stewardship@drogohouse.com with your order number.

We will be glad to assist.

Roasted to order. Crafted for devotion.